First Citizens Bank of Iowa and Minnesota expands functionality with Finastra

By Delisha Fernandes

Finastra has announced that First Citizens Bank of Iowa and Minnesota, a family-owned community bank, has expanded its collaboration with Finastra, migrating Finastra’s Fusion Phoenix core solution from on-site hosted to the cloud.

The bank will leverage its new core capabilities to adapt to emerging opportunities, increase operational efficiencies, and automate internal processes, enabling it to deliver an enhanced customer experience better.

“For almost three decades, First Citizens has trusted the team at Finastra to power our operations through their innovative solutions, helping us stay one step ahead as banking technology has evolved,” said Joleen Fleming, Chief Operations and Retail Officer at First Citizens Bank. “As we continue to grow, Finastra has the experience and stability we can trust to help deliver better banking across our communities. We look forward to unlocking innovation and increasing efficiencies to focus even more closely on delivering financial well-being for everyone.”

First Citizens Bank required a core banking solution adaptable to a fast-moving and ever-evolving market. Available in the cloud via Microsoft’s Azure cloud platform, Fusion Phoenix gives financial institutions faster access to innovation, transformation at scale, accelerated time to market, and a low-cost path to innovation and open banking, something 68% of financial institutions in the United States see as essential, according to Finastra’s Financial Services State of the Nation Survey.

Enabled by the cloud migration, the bank will achieve increased operational efficiencies through reduced back-office resources and architecture, allowing the bank to focus on the customer experience more closely.

“For generations, First Citizens Bank has trusted Finastra to power its growth and to be a reliable and innovative partner,” said Keith Redding, Chief Revenue Officer, Universal Banking at Finastra. “Fusion Phoenix’s open model gives the bank the flexibility it needs to compete with the larger banks while quickly adapting to emerging opportunities and enabling exceptional service.”