TCM Bank & LemonadeLXP join forces to boost digital banking adoption

By Delisha Fernandes

September 08, 2023

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TCM Bank, LemonadeLXP , Credit Card, Community Banks, digital banking, cardholder, digital customers, financial space, FinTech news, FinTech USA TCM Bank, a subsidiary of ICBA Bancard and an issuer of credit cards for community banks, has announced its strategic partnership with LemonadeLXP, a digital growth platform providing training and support tools to help community banks grow their digital banking presence.

“TCM is committed to delivering the best cardholder experience for our community bank clients, said C.J. Littrell, executive vice president and chief operating officer at TCM Bank. “Our arrangement with LemonadeLXP helps further that effort by providing exciting new training support to create a seamless interactive experience for our community bank partners.”

Using a unique combination of game-based learning, technology walkthroughs, role-play scenarios, and powerful analytics, LemonadeLXP will help the bank to support customers through every stage of their digital banking experience.

LemonadeLXP was founded in 2018, and purpose-built for the financial industry. Its rapid authoring tools allow users to quickly implement effective training and support for staff and digital customers. This has led to significant growth, with LemonadeLXP now serving more than 75 customers in the financial space.

“With more than 750 community bank partners across the nation, TCM Bank has built a solid book of business by staying true to its community banking roots while continuing to seek new and effective ways to create value and convenience for customers,” said John Findlay, founder and CEO at LemonadeLXP. “We’re proud to be selected as a partner and look forward to working with TCM Bank to strengthen their cardholder support, reduce operational costs, and enhance customer satisfaction and usage.”

September 08, 2023