PaySprint’s PIX automates payment routing and transaction monitoring

By Divya Shah

Why this matters: Conversational AI simplifies payment management, improves transaction success rates, reduces operational costs and helps merchants optimise multi-gateway payment infrastructure.

PaySprint Private Limited, a B2B banking, FinTech and RegTech infrastructure provider, made its conversational AI agent PIX available to all enterprise merchants three months after its launch.  

The agent was integrated into the company’s multi-gateway payment platform, SprintPGx, to help businesses manage payment routing and identify transaction failures through simple text instructions. 

PIX allowed merchants to change payment routes, create routing rules and investigate failed transactions without writing code, involving engineering teams or raising support tickets with payment providers. 

Through a conversational interface, merchants could give instructions in plain language. 

PIX also analysed transaction error codes to explain why payments had failed and recommend corrective actions. It monitored live payment success rates across different card and bank combinations to recommend the best-performing gateway. The agent could also identify declining gateway performance before it resulted in more transaction failures. 

SprintPGx supported four payment routing modes: Priority, Load Balance, Advanced Routing and AI-powered routing recommendations. PIX could suggest the most suitable routing approach based on merchant requirements and payment performance. 

Merchants using SprintPGx were seeing improvements in payment success rates and lower transaction costs through cost-based routing.

S. Anand, founder and CEO of PaySprint, said the festive season placed additional pressure on payment infrastructure, making it important for merchants to change routing rules quickly without waiting for technical support.

He added that PIX allowed merchants to communicate their requirements through simple instructions, which the platform could then execute. PaySprint also made the agent available to enterprise merchants without an additional platform fee. 

SprintPGx could process more than 35,000 transactions per second and held ISO 27001, SOC 2 Type II and PCI DSS certifications. 

The platform also provided a unified dashboard that brought together transactions, settlements, refunds and reports from connected payment gateways in real time. Its automated reconciliation capabilities helped reduce the effort required by finance teams by up to three times. 

PaySprint designed SprintPGx for businesses with high payment volumes and complex transaction requirements. These included e-commerce and direct-to-consumer (D2C) brands, FinTech and lending platforms, healthcare and insurance providers, education technology and subscription businesses, event ticketing and travel platforms, and enterprise retail chains. 

The wider availability of PIX reflected the growing use of conversational AI in payment operations, allowing merchants to manage routing decisions, monitor gateway performance and resolve transaction issues with less manual intervention.