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Relay Payments secure nationwide acceptance across U.S. warehouses

By Edlyn Cardoza

January 31, 2023

  • Contactless Payment Solution
  • Digital Receipts
  • Digital Transformation
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Relay Payments, FinTech, Supply Chain, Logistics, Trucking Industry, Contactless Payment Solution, Digital Transformation, Fraud Management, Digital Receipts, USARelay Payments, the FinTech company modernising payments for the supply chain, logistics, and trucking industries, is now accepted at 10 of the top 10 unloading companies in the United States.

Known for its dependable technology and excellent customer service, Relay is seeing accelerated adoption of its technology platform for an industry that has been traditionally underserved. Over 300,000 carriers and drivers rely on Relay for payments, including 8 of the top 10 LTL carriers, 10 of the leading 30 FTL carriers, the largest traditional and digital freight brokers in the United States, and 85,000+ midsize fleets and owner-operators. As a result of this growth, virtually every grocery and cold storage warehouse in the United States now accepts Relay as a preferred form of payment.

“Since implementing Relay, drivers are saving significant time on the dock, improving the turnaround times at our distribution centers,” said Sudarsan Thattai, Chief Information Officer and Chief Transformation Officer of Lineage Logistics. “Our warehouse staff enjoys working with Relay as well. Their customer service is also among the best I’ve seen in the logistics industry.”

Founded in 2019, Relay launched with a mission to transform logistics digitally. The company’s co-founders witnessed how much time was wasted while drivers waited at warehouses for manual cash and fleet check authorisations. They worked alongside the industry to develop an entirely digital, secure, and contactless payment solution. Carriers and drivers quickly adopted Relay, allowing them to spend less time waiting and more time earning. Carriers and drivers aren’t the only benefiting parties, though—with reduced time at the dock for each truckload, warehouses process more deliveries daily, enabling them to get goods onto store shelves more efficiently.

“We’ve known Spencer and Ryan for a long time. What I love about Relay is they create real solutions to problems that carriers in our network face everyday,” said Angela Nanenhorn, VP of Accounts Payable, Coyote Logistics, A UPS Company. “We were dealing with over 12,000 calls a month for authorisation of lumper fees, and there was no alternative until we found Relay. We appreciate how they’ve continued to meet our technology needs, integrate directly into our proprietary TMS, and answer our calls whenever we need them. The logistics industry needs more service-minded companies like Relay, especially if we want to continue recruiting carriers to join our networks.”

Relay’s platform is designed to make the payment process more efficient and reliable for an industry plagued by poor service, outdated technology, and retention challenges. Relay gets drivers back on the road more quickly, provides instant driver reimbursement eliminating short pay, and reduces friction and fraud across the supply chain.

“Our operations and accounting teams have appreciated Relay’s solution,” said Todd Polen, VP of Pricing Services, Old Dominion Freight Line. “We had a billing and reconciliation issue that required additional resources and resulted in lost reimbursements. Because we receive digital receipts that correspond directly to our internal PRO numbers, we don’t have to worry about lost receipts anymore. Overall, we experience fewer headaches and have increased revenue from cost centers that we never were able to get reimbursed before Relay.”

“Relay undoubtedly reduces detention time on the dock, and our drivers utilise their hours of service more efficiently,” said John Vesey, Fuel & Routing Specialist at Hirschbach. “Drivers also appreciate a streamlined lumper payment process, and the digital lumper receipt automatically feeds our payroll and billing systems for even more efficiency.”

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