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PXP Financial partners with DisputeHelp ahead of Mastercard mandate

By Leandra Monteiro

September 12, 2022

  • Acquirer Collaboration
  • chargebacks
  • Dispute Management

PXP Financial, PXP Financial, the expert in global acquiring, payment, fraud and data analysis services, announces a partnership with DisputeHelp to provide its merchant portfolio with dispute management solutions.

The announcement comes as the Mastercard ‘Acquirer Collaboration’ mandate is set to take effect. Mastercard Collaboration is an initiative to resolve cardholder disputes at the early stages of the chargeback process. The idea is that by opening a new line of communication between issuers, acquirers, and merchants, disputes can be handled quicker and with fewer costs.

From 27 September 2022, the mandate will send alerts for all disputes on the Mastercard network. Dispute alerts that do not currently route to merchants through Ethoca will be sent by Mastercom to the merchants’ acquiring bank. Acquirers, such as PXP, must then distribute the alerts on to their merchants.

Commenting on the announcement, Kamran Hedjri, Group CEO for PXP Financial said, “Our partnership with DisputeHelp will not only keep our merchants ahead of these mandates, but it will also empower merchants to minimise the bottom-line impacts from fraud and disputes.”

When the Acquirer Collaboration mandate comes into force, merchants will get their Mastercard alerts through Ethoca, the more efficient and cost-effective platform for resolving Mastercard disputes. This will allow merchants to easily refund disputes before they evolve into more expensive chargebacks.

End-to-end dispute management with DisputeHelp comes as standard with:

  • Dispute Deflection: Ethoca Consumer Clarity and Verifi Order Insight®
  • Automated Resolutions: Verifi Rapid Dispute Resolution
  • Alerts Resolution: Ethoca alerts, Mastercom, Verifi CDRN®
  • Revenue Recovery: Representment tools to reverse unwarranted chargebacks

Bart Szypkowski, Chief Revenue Officer for DisputeHelp added, “We want to assure PXP merchants that the value this partnership provides them will outpace any increased costs generated by the Mastercard mandate.

“PXP Financial has many years of experience shaping and leading innovation in the payments space and works across Europe, Asia and North America. They stay ahead of the game through innovative technologies and new solutions that create a first-class payment experience for their customers, and we are delighted to be working with them.”

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