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Jordan Ahli Bank drives digital banking growth with Temenos

By Edil Corneille

October 08, 2020

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TemenosTemenos, the banking software company, today announced that Jordan Ahli Bank (Ahli Bank) has gone live with cloud-native Temenos Infinity to rapidly develop and deploy new digital and mobile banking experiences. This is expected to help the bank differentiate and drive customer growth in Jordan and the Middle East. Working with Temenos, the bank is said to have successfully achieved this while operating remotely, due to COVID-19.

With Temenos Infinity, Ahli Bank was able to create a new Instant Account Opening Service within 30 days. This provided an easy way for existing and prospective customers to open an account using only the web or mobile phone. The bank’s customer base in Jordan is anticipated to dramatically accelerate with the instant onboarding service and new mobile banking capabilities. It is also expected to provide a low-cost route to grow and service customers in Palestine and Cyprus.

Approach to using Temenos’ solutions

Temenos Infinity will initially be focused on transforming the digital experience of Ahli Bank’s personal banking products including deposit accounts, payments, credit cards, loans, and insurance. In the next phase, the bank plans to deploy Temenos Infinity to accelerate the digital transformation of its corporate banking operations.

Ahli Bank was already using Temenos Transact as its core banking technology. Now, with Temenos Infinity, the bank benefits from the Omnichannel Digital Banking product covering customer engagement from acquisition to account servicing, through to long-term retention. Using both products, the bank is able to achieve an end-to-end digital banking transformation.

The technology has enabled Ahli Bank to launch a new digital service that seamlessly integrates with payment portal eFAWATEERcom to make it easy for customers to manage and pay bills such as for water and electricity effortlessly from their mobile device.

Ahli Bank has also created a Sandbox using Temenos APIs to tap into the worldwide community of 11,000 developers as part of the Open Banking Project, an open-source platform for open banking. The Ahli Bank Sandbox provides a self-contained, virtual testing environment that mimics the live production environment for developers to create customer-facing applications.

ALSO, READ: 4 top Indian private banks’ APIs enabling innovations in open banking

Quotes

Haitham Matar, Digital Strategy Director, Jordan Ahli Bank expounded, “As our technology partner, Temenos has shown deep understanding of the Jordanian and Middle East markets’ local requirements. This has proved a huge advantage for us as we transform our banking operations and adapt to the changing needs of our customers. Adding Temenos Infinity to our existing Temenos Transact core banking platform, means we can now create and continuously enhance our digital products with greater speed and agility. This gives Ahli Bank the edge in delivering a new experience for customers and prospects, helping us to differentiate our service and drive growth.”

Jean-Paul Mergeai, Managing Director – Middle-East & Africa, Temenos enunciated, “Temenos Transact has played a key role in Ahli Bank’s transformation strategy. Now, with Temenos Infinity, Ahli Bank is able create and launch new seamless and frictionless digital experiences for its customers with remarkable speed. By making it easier for customers to open an account, manage their finances and pay bills – all through their mobile, Ahli Bank is setting the standard for digital banking in the region and worldwide. Temenos has a strong presence in the Middle East region and I look forward to seeing Ahli Bank continue to innovate the digital experience for its retail customers and extend the digital front office benefits of Temenos Infinity to its corporate banking services.”

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