InvoiceCloud launches payment system for Metro Water Services

By Edlyn Cardoza

Nashville Metro Water Services has partnered with InvoiceCloud, an EngageSmart solution for online bill payment services, to launch an enhanced online billing and payment system for Nashville Metro Water Services customers. The new online payment portal launched on February 23.

Metro Water Services chose InvoiceCloud so that customers can pay their water bills as intuitively and seamlessly as making payments when shopping online. The new InvoiceCloud system offers the ability to securely make payments via text, Apple Pay, Google Pay, PayPal, and Venmo, in addition to the city’s previously offered credit card options. Paying online via eCheck will continue to be a free service.

Metro Water Services integrated these new convenient payment options to cater to the needs of Nashville’s diverse, tech-savvy population. Living and working in a major city, Nashville customers are accustomed to high-quality digital services in restaurants, retail stores, and public transportation. The new InvoiceCloud portal will also allow for improved communications between Nashville Metro Water Services and customers, with customers having the ability to sign up for paperless billing or text notifications.

“Our goal is to offer customers a payment experience that is uniquely suited to their needs, and InvoiceCloud helps us do that,” said Nashville Metro Water Services Assistant Director Shannon Frye. “We serve a wide range of customers who are used to handling everything from doctor appointments to booking vacations online. With InvoiceCloud’s secure and convenient portal, we’re confident that customers will be much happier about the overall experience.”

Recently, IBS Intelligence reported that the City of Denton, TX, had partnered with InvoiceCloud to launch an enhanced digital payment portal for 140,000 Denton residents and utility customers. The new payment portal, powered by InvoiceCloud and integrated with Harris NorthStar, launched on February 17.

By implementing InvoiceCloud, Denton now offers customers the option to pay utility bills via phone, text, GooglePay, ApplePay, PayPal, or Venmo.