Fiserv’s CheckFreePay enables American Family Insurance to expand walk-in payment options

By Pavithra R

Fiserv, a leading global provider of payments and financial services technology solutions, has announced that American Family Insurance (AmFam), a Fortune 300 multi-line insurance company, is accepting payments via the CheckFreePay locations, allowing its customers to make in-person cash payments conveniently and securely.

AmFam is focused on providing a seamless customer experience that includes payment method options for auto, homeowners, renters, commercial and life insurance. Cash remains a go-to payment method for many consumers, who consider it to be a fast & secure way of making payments. CheckFreePay provides payment solutions for consumers who prefer to pay their bills in person. By leveraging CheckFreePay, American Family customers who prefers making insurance payments via cash can do so in the same places they shop, including major grocery stores, retailers, and convenience stores. 

“Delivering unparalleled service and exceptional protection to our customers means offering them ways to pay that best suits their needs. CheckFreePay allows us to offer payment locations that are open seven days a week with extended hours, so that our customers can make payments in the manner they choose, at their convenience,” said May Vang, head of treasury, American Family Insurance.

CheckFreePay from Fiserv is the largest processor of walk-in bill payments in the U.S., processing over 75 mn transactions in 2019. CheckFreePay meets consumer needs for convenient cash payment solutions by enabling billers and merchants to pay their bills in over 30,000 locations where they are already shopping.

“Not all customers have the means or the desire to make payments electronically, and supporting a preference-driven payments landscape means cost-effectively serving customers where they choose to interact. Consumers expect their insurers to have them covered, so designing payment experiences that reflect the preferences of policyholders can resonate deeply and strengthen the customer bond,” said Pam Parker, president, Bill Payment Solutions, Fiserv. 

CheckFreePay is a wholly-owned subsidiary of Fiserv. It offers safe and secure payment services to consumers who prefer to pay in person.