back Back

Axis Bank ties up with WhatsApp to launch banking services

By Leandra Monteiro

March 03, 2021

  • Axis Bank
  • India
Share

Axis Bank, Whatsapp banking, digital banking, Dil Se Open, whatsapp

Private sector bank, Axis Bank is embarking on a partnership with social chatting app, WhatsApp, to offer basic banking services to its customers. This move will enable customers to seek their banking information such as account balance, recent transactions, credit card payments, fixed and recurring deposit details, besides getting their queries answered in real-time.

Through WhatsApp Banking, customers can now chat with Axis Bank to get answers for their queries related to banking transactions, information like nearest branch, ATM or loan centre location, and can apply for various banking products as well. Customers can also use this new service to block their credit or debit card using the secure end-to-end encrypted messaging channel.

This initiative is launched in line with the Bank’s ‘Dil Se Open’ philosophy, to strengthen customer relations and have a greater focus on convenience as well as be time efficient. Axis Bank WhatsApp Banking is available 24×7, including holidays, and the service will be available for both customers and non-customers of the bank. It is completely safe, as it works on a secure end-to-end encrypted messaging channel. To get started with WhatsApp Banking, customers simply need to send ‘Hi’ to 7036165000 on WhatsApp.

Commenting on the launch, Sameer Shetty, EVP and Head – Digital Banking, Axis Bank said, “Our objective is to re-define the role we can play in the life of our customers, by elevating digital banking to new domains of customer engagement. This technology will not only enhance customer experience, but also provide a seamless and personalized experience to all our customers, as well as non-customers.’’

Axis Bank is the third largest private sector bank in India. Axis Bank offers the entire spectrum of services to customer segments covering Large and Mid-Corporates, SME, Agriculture and Retail Businesses. The Axis Group includes Axis Mutual Fund, Axis Securities Ltd., Axis Finance, Axis Trustee, Axis Capital, A.TReDS Ltd., Freecharge and Axis Bank Foundation.

Previous Article

March 03, 2021

Metabase Q discovers a new variant of malware targeting Latin American banks

Read More
Next Article

March 03, 2021

The Cotswold Company selects Checkout.com as online payment provider

Read More








IBSi Daily News Analysis

Fraud

February 23, 2024

Axis Bank

Regulated firms battle surge in financial crime attempts, research reveals

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

Today

FinTech Focus: Catch latest developments of the week

Read More

Today

Vencora acquires CREALOGIX to expand its banking technology services

Read More

Today

UNIPaaS unveils AI payment assistant solution for SaaS platforms

Read More

Related Reports

Sales League Table Report 2023
Know More
Global Digital Banking Vendor & Landscape Report Q4 2023
Know More
Wealth Management & Private Banking Systems Report Q4 2023
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q4 2023
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2023