Northmill launches customised service for hearing-impaired customers

By Megha Bhattacharya

Swedish neobank Northmill Bank today announced the launch of customised service for people with hearing impairments. The new development aims to assist customers with their everyday banking needs. The Bank developed the new solution in-house and has made it available for its 200,000 customers.

Simon Nilsson, Chief Commercial Officer at Northmill Bank commented, “We assigned one of our product teams to take a closer look at what the needs of our customers looked like and how we could help them. After a few weeks of development, testing, and evaluation, it is now time to make the service available to all our customers with speech or hearing impairment. The response from the people who have tested it so far has been fantastic”.

Northmill Bank said that about 15 percent of the population experience some form of hearing problems. By 2050, the number of people with hearing impairments in the world is forecast to reach 900 million, according to Statistics Sweden (SCB).

Northmill Bank AB was founded in 2006 and acts under the supervision of Finansinspektionen, the Swedish Financial Supervisory Authority, and is subject to the Banking and Financing Business Act.

Simon Nilsson added, “We have the technical capacity, the will and resources internally, and can therefore control the whole experience for the customer. All the customer needs to do is to book an appointment through the chat, and a link with an invitation to a video call is automatically sent out. Our employees skilled in sign language will help the customers”.