Lakeside Bank & Jack Henry partner to enhance community-first approach through digital banking

By Pavithra R

Jack Henry Banking division, a division of Jack Henry & Associates, has announced that the firm has partnered with Texas-based Lakeside Bank, a locally owned community bank, to accelerate the latter’s growth while maintaining its community connections and personal service commitment.

Lakeside National Bank is serving Rockwall county and the surrounding area since 1974. The bank has announced a transition of ownership to convert to Jack Henry in September 2019, when the bank had approximately $80 mn in assets, 1 branch, and 11 employees. The bank is still family owned and plans to grow to a $500 mn asset institution in 5 years by offering the technology and services typically provided by large national banks while keeping a community bank culture. Lakeside Bank will also use the Banno Digital platform with JHA OpenAnywhere online account opening and e-signature services to serve its existing customers and enter into new geographic areas. Lakeside National Bank has plans to expand commercial services with treasury management, and Jack Henry’s open workflows are expected to automate its processes and enhance efficiency.

“Jack Henry helped us be more responsive and agile, and made us look bigger than we were with their PPP capabilities. Knowledge of our offering spread fast, and I was soon being sent small business borrowers from banker friends. It was great to be able to aid the community so swiftly,” said Paul R. Haney, Lakeside Bank president, and CEO.

“Our vision centers around growing in a way that allows us to maintain excellent customer service – it’s our main differentiator. We are committed to being available to customers in their moment of need, and Jack Henry has enabled us to provide our local, familiar representatives with the capabilities to assist customers in any location. Jack Henry shares our vision for a digitally sophisticated bank with a personal touch. We are excited about where this partnership will take us,” said Haney

The bank converted to the cloud-hosted SilverLake System core along with Jack Henry Digital services. The SilverLake System core has helped the bank in working with Jack Henry Lending to manage Paycheck Protection Program (PPP) loan applications and has processed $23 mn in PPP loans.

“Lakeside Bank is a strong example of how a 45-year-old bank can reinvent itself for today’s modern customers. The family-owned institution is dedicated to establishing long-term customer relationships by providing the best services, which means balancing technology and automation with personal experiences. I look forward to watching this bank make great strides with the solid and highly competitive foundation it has laid,” said Stacey Zengel, senior vice president of Jack Henry & Associates and president of Jack Henry Banking.

Jack Henry & Associates is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Jack Henry Banking provides integrated computer systems for banks ranging from de novo to multi-billion-dollar institutions.