West Community Credit Union chooses Lumin Digital to provide enhanced digital banking services

By Edlyn Cardoza

Lumin Digital, a PSCU company, announced recently that Missouri-based West Community Credit Union (WCCU) has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. Once WCCU goes live on the platform in October 2022, Lumin Digital will support the credit union’s more than 27,000 members.

West Community Credit Union, headquartered in O’Fallon, Missouri, is a progressive financial institution that strives to build relationships on trust by truly understanding member needs and offering smart solutions. With more than a decade of solid growth, the credit union understands the importance of providing a digital solution that offers a robust, personalised banking experience.

Lumin Digital, a cloud-native digital banking platform, provides credit union members with a tightly integrated and customised experience that matches larger financial institutions’ offerings. Focusing on service, user experience, safety, and security through sophisticated automation, the Company helps credit unions and financial institutions drive better engagement with their users through personalised recommendations and communication in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables credit unions to provide users with real-time updates and new features that add value and simplify everyday banking. The Company’s offerings and capabilities are made possible by the team’s wealth of industry knowledge, user experience testing, and technological innovation.

“We’re constantly seeking new service offerings and technological capabilities to offer our members, and this partnership with Lumin Digital will allow us to provide them with a sophisticated and convenient way to access and manage their finances,” said Koren Greubel, Vice President of Marketing and Digital Engagement at West Community Credit Union. “This partnership made perfect sense for us based on Lumin’s sterling reputation within the Fintech space, and their platform’s superior interface and functionality.”

“West Community Credit Union and Lumin Digital share a passion for technology, service and people. This approach helps our clients and their members feel confident, secure and engaged in their digital experiences,” said Jeff Chambers, founder and CEO of Lumin Digital. “Our partnership speaks to the credibility WCCU has built with their members for more than 85 years by always seeking new ways to enhance their offerings and financial solutions.”

Lumin Digital continues to drive innovation in the digital banking space, differentiating itself through technology built for human connection. The Company provides seamless integration to a wide array of PSCU and other platform tools and capabilities, including card services, rewards management, and data analytics, to provide a member-centric experience.