Alpha Fintech launches Fi911’s intelligent SaaS dispute processing for financial institutions in Asia Pacific

By Edlyn Cardoza

Fi911, the leading dispute specialists and sister brand of Chargebacks911, and Alpha Fintech, a FinTech pioneer aiming to evolve and simplify payments, recently announced their partnership. APAC regional acquirers and PSPs will be able to leverage the unrivalled Fi911 SaaS dispute management platform, delivering intelligent turnkey automation and end-to-end processing.

Global-branded cards issued in the Asia-Pacific region are expected to generate more than 288 billion purchase transactions in 2025, compared to 196 billion in 2020. However, with rapid growth comes new fraud threats. The new partnership will enable Alpha Fintech to extend a fully managed software service, delivering needed scale and scope. The solution promises accelerated, “record-breaking” integrations, leveraging next-generation technology through a hub and spoke framework.

Utilising Fi911’s dispute management suite, financial institutions will benefit from end-to-end case processing through its acquiring solution, DisputeLab, but they will also have turnkey access to white-labelled Merchant APIs Merchant Facing Portals, SSO enablement, and value-added services. The platform delivers complete transaction reporting levels, comprehensive dispute management tools and a robust rules engine and comes pre-enabled for several value-added service options.

Additionally, acquirers can leverage On-Demand services, where plug and play integrations enable near-immediate back office support for chargebacks review and processing by industry experts. Its interface, flexible configuration and built-in merchant notification module ensure improved customer experience and hands-free management. The Fi911 and Chargebacks911 platform is powered by machine learning algorithms to ensure increased efficiency and minimise human error. Fi911’s Managed Service offers a similar value of its automated solution with superior results – meaning no expired cases and a performance hassle-free guarantee.

Commenting on the partnership, Monica Eaton-Cardone, Founder at Fi911, said: “We are delighted to forge a strong relationship with Alpha Fintech, beginning with this launch in the APAC region, and look forward to continued expansion in the near future. Given the trajectory of transaction growth, providing access to intelligent and scalable solutions for disputes and chargebacks couldn’t be more timely.”

Oliver Rajic, CEO at Alpha Fintech, adds: “There was no doubt that Fi911 was the premier partner for us as we bolster our position in the APAC region. Being able to plug and play has been invaluable as it has meant we have been fast to market and can more readily have a solution for our merchants and start achieving results for them. In addition, we are able to digitise our platform, making it more efficient and increasing savings across the board.”

Borne from identifying the need for a better exchange of data that integrates the requirements of merchants and institutions, the Fi911 platform provides financial institutions with the ability to manage and engage their entire ecosystem – whether back-end processing platforms, agents, or partners, merchants, or third-party intelligence feedback.

Fi911 supports traditional card payments, alternative payment methods, loyalty programs, and real-time collaboration tools extending plug-and-play connections to hundreds of data sources through one single integration. By enabling financial institutions with more intelligent tools, more data connections, and more flexibility, Fi911 encourages stronger data-led decision-making and more proactive action for all chargeback-related activities.