Vietnam’s PVcomBank selects Temenos Digital on AWS to enable mobile banking

By Gloria Mathias

Temenos has announced that Vietnam Public Commercial Joint Stock Bank (PVcomBank) has launched PVConnect with Temenos Digital on Amazon Web Services (AWS).

Powered by Temenos Digital, PVConnect offers a modern and user-friendly mobile banking service. Crucially, the agility provided by the Temenos platform allows PVComBank to continuously innovate with low-code tools and introduce new features into the app.

Customers can open an account via electronic ID in minutes, use their phone number as an account number, choose savings products to suit their needs, pay bills and transfer money with a QR payment feature and via phone number.

PVcomBank has been running on Temenos Core for retail and corporate banking for over a decade. By introducing Temenos Digital, PVcomBank has been able to seamlessly integrate its front and back-office capabilities on a single platform linking on-premises data centres and the cloud. This integration allows PVcomBank to operate more efficiently, streamline processes with increased automation, and deliver a faster, frictionless customer experience.

Nguyen Viet Ha, Deputy General Director, PVcomBank, shared, “Mobile banking is the primary channel for our retail business and with Temenos Digital on AWS, we’ve been able to deliver an outstanding customer experience with the scalability and flexibility we need to stay agile and responsive to market trends. Since the launch of PVConnect, we have moved over one million customers to the new app, and we are thrilled with the thousands of positive comments we have received.”

According to the bank, PVConnect is developed on the Temenos platform and a cloud-native architecture. It provides an exceptional user experience with an average responsive time of less than 100ms and increases operational efficiency by 40%.

Ramki Ramakrishnan, Managing Director, APAC, Temenos, said: “Congratulations to PVcomBank on the successful launch of its new mobile banking app with Temenos Digital. Leveraging the advanced digital capabilities of our cloud-native platform, PVcomBank is setting the standard for customer experience in the highly competitive Vietnam market. Working with AWS, we are proud to support the bank to accelerate innovation and scale its digital services sustainably.”