back Back

Ubiquity secures significant strategic investment from BV Investment Partners

By Edlyn Cardoza

October 26, 2021

  • BV Investment Partners
  • E - Commerce
  • Ubiquity
Share

Ubiquity, BV Investment Partners, USAUbiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, recently announced a significant strategic investment from BV Investment Partners. The investment, before funding, values Ubiquity at more than $325M.

Founded in 2012, Ubiquity is the leading customer service and business process outsourcing services provider for highly complex industries, including financial services, healthcare, and e-commerce. Ubiquity, whose customers include BM Technologies, Marqeta, Green Dot, Chime, and Greenwood, is the #1 BPO for FinTechs, supporting over 150 brands. The company’s relationship-based outsourcing delivers increased returns for challengers and disruptors by increasing customer satisfaction and reducing costs. Ubiquity’s end-to-end solutions leverage agile methodologies, AI-enabled technologies, and call center expertise to help brands grow customer relationships quickly and cost-effectively. BV Investment Partners is a private equity firm focused on tech-enabled business services, software, and IT services sectors.

Jason Kustka, Managing Director, at BV Investment Partners, said: “What Ubiquity has established is remarkable. It has quickly built a customer base that boasts some of the leading challenger brands in the world and a reputation for powering customer experience and customer acquisition growth through a mix of human and technological capabilities. Ubiquity’s model, founded on partnering with customers and a culture rooted in service and call center expertise, creates a unique opportunity to strengthen its already dominant position as the business process outsourcer of choice for high-growth companies of today and tomorrow. We’re excited to invest in Ubiquity and proud to partner with Ubiquity’s leadership team by advancing its vision and accelerating continued growth as a leader in the industry.”

Matthew Nyren, Ubiquity’s co-founder, and CEO said: “The past 19 months have reshaped customer experience expectations. We’ve built and are delivering a game-changing customer experience, but the global pandemic has recalibrated expectations when it comes to reaching customers where they are. It’s now more important than ever for brands to diversify operations and obtain insights that enable them to deliver unified experiences across new and often disparate channels that ultimately enable them to surpass the competition. I could not be more excited about what this means for Ubiquity as it tells our clients that our goal of disrupting the BPO industry with our Relationship-based Outsourcing approach is paying off and delivering results.”

Ray Iglesias, Ubiquity’s Executive Chairman, said: “We selected BV Investment Partners because of the firm’s experience and expertise in working with founders and growing companies in the business services and outsourcing markets.  Our partnership will enable us to further our mission of being the leading provider of integrated business process outsourcing solutions globally by delivering seamless experiences and faster resolutions to customers.”

Ubiquity was also co-founded by Sagar Rajgopal, Corey Besaw, and Franz Schwarzinger. Rajgopal serves as the company’s Chief Operating Officer and manages its global operations. Besaw serves as the company’s President of Banking Operations and leads the organization’s compliance services operations, including the development and expansion of its specialized dispute and chargeback management, fraud investigation, and verification services. As Ubiquity’s Chief Information Officer, Schwarzinger has built a world-class cloud-based telephony network and spearheaded innovations in the company’s call center technology and user interfaces.

“Ubiquity’s strength in the market has been established by providing clients with an exceptional value proposition to support their own growth. As a result, we view Ubiquity as a true partner and are excited about the Company’s future,” said Brian Kieley, SVP, Program Management at Marqeta.

As part of the transaction, Ubiquity will divest its majority interest in Aigent, its artificial intelligence-driven solution for call centers. The market for these solutions, estimated at roughly $100 billion, continues to grow due to the significant increase in e-commerce amid the COVID-19 pandemic. Ubiquity will remain a shareholder in Aigent, which will serve as a trusted technology partner that it will support across its customer ecosystem. Goodwin served as legal counsel to Ubiquity. William Blair served as financial advisor to Ubiquity. Ropes & Gray LLP served as legal counsel to BV Investment Partners.

Previous Article

October 26, 2021

Mambu and Google Cloud report Artificial Intelligence will power the Bank of the Future

Read More
Next Article

October 26, 2021

Thunes integrate with PayPal’s Xoom service for transfers to mobile wallets

Read More








IBSi Daily News Analysis

Cybersecurity, financial services

May 17, 2024

BV Investment Partners

Most of KSA organizations uses AI in their cybersecurity strategies, study shows

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

May 17, 2024

Niyogin acquires ‘Superscan’ from Orbo.ai to propel AI-led neo-banking

Read More

May 17, 2024

M&T Bank taps nCino & Rich Data Co. to manage credit risk and loan performance

Read More

May 16, 2024

Salt Bank taps Napier AI for Transaction Monitoring in Romania

Read More

Related Reports

Sales League Table Report 2023
Know More
Global Digital Banking Vendor & Landscape Report Q1 2024
Global Digital Banking Vendor & Landscape Report Q1 2024
Know More
Wealth Management & Private Banking Systems Report Q1 2024
Wealth Management & Private Banking Systems Report Q1 2024
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2023