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Temenos selects Dynatrace & names Roger Klantschi EVP of delivery for the Americas

By Pavithra R

October 01, 2020

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Temenos selects Dynatrace & names Roger Klantschi EVP of delivery for the Americas
Roger Klantschi

Temenos, the banking software company has announced that the company is leveraging Dynatrace Software Intelligence Platform to help its customers create seamless banking experiences. 

With Dynatrace, Temenos will have automatic and intelligent observability across the hybrid, multi-cloud ecosystem that underpins its SaaS offering, which includes a combination of Microsoft Azure, AWS, and on-premises solutions.

Founded in 2005, Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. By working with Temenos, the company is transforming the way its IT team works, enabling them to deliver new services faster and proactively optimize digital experiences for their customers in the financial services industry.

Temenos’ SaaS platform has become increasingly complex. Along with the interdependencies among services, workloads, and the cloud infrastructure they run on; the frequency of change in these environments are also growing exponentially. To regain control, and to understand and anticipate issues, Dynatrace provides an automatic and intelligent observability platform that supports webscale environments. All data sources and services are auto-discovered continuously, and topology is mapped and maintained for exact dependency relationships in real-time. The Dynatrace AI engine, Davis™, automatically identifies any anomalies that arise, providing precise root-cause determination, and prioritizing answers based on business impact. This helps Temenos’ teams to understand the full context of any performance or user experience problems immediately, effectively manage their workload, and focus on high-value projects that improve customer success and business results.

“As a SaaS provider, it’s critical that we proactively and continuously optimize our services to enable our customers to create better banking experiences. The complexity and dynamic nature of our highly distributed architecture was increasingly difficult to manage. We needed a new approach to monitoring to enable us to continue delivering rapid innovation and digital experiences that delight our customers. Do-it-yourself approaches would have required too much manual configuration and manpower investment, so we looked at commercial solutions, and Dynatrace was the clear choice. The Dynatrace platform’s breadth of capabilities, scalability, and continuous automation, and the maturity and power of its AI-engine, made the decision a no-brainer,” said Andrew Reeves, Managing Director, Temenos SaaS. 

Temenos has also announced the appointment of Roger Klantschi as Executive Vice President of Delivery, Americas, effective immediately. Mr Roger will report directly to Alexa Guenoun, President, Americas, and Global Head of Partners and will be leading services and support for North America and Latin America & Caribbean, with a focus on building customer value and success in the region. 

Roger brings in 30 years of banking expertise in customer services and support as well as experience in delivering large-scale digital transformation projects, bring both breadth and depth to the new role. Prior to Temenos, he spent 18 years at Infosys holding senior executive positions in the US and Europe, including Head of Services for Americas and Europe, and Head of Presales Americas. He will be responsible for leading the Customer Engagement and Delivery Teams across all Temenos products, as well as the newly formed Customer Success division in the Americas to bring best practices in the region and support customers’ business needs and growth.

“It’s a privilege to join Temenos and lead the Services organization in the Americas as the company’s customer presence and footprint expands in this market. Temenos has the most advanced cloud and AI technology as well as the richest product functionality, it has a blue-chip customer base and talented employees. I am committed to help unlock and sustain business value for our customers,” said Roger Klantschi, Executive Vice President of Delivery, Americas.

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