Technisys acquires conversational AI innovator Kona to elevate digital banking experience

By Pavithra R

Technisys, a leading global provider of next-generation digital banking platforms, has announced the acquisition of Kona, a conversational AI-powered innovator in the banking industry. 

With the banking industry facing fierce competition, it is imperative for banks to find new ways to capture and retain customer engagement. Through the acquisition, Technisys plans to expand it’s next-gen digital and core banking platform’s capabilities and further redefine the customer experience.

“This acquisition continues to solidify Technisys as a core and digital banking platform leader. With Kona’s conversational AI capabilities, Technisys will continue to empower financial institutions to deliver differentiation via tailored product offerings that address the unique needs of each and every customer, dynamically, in whatever channel the customer chooses,” said Mike Santos, Technisys CEO and co-founder.

With the integration of conversational AI from Kona, on the Technisys platform, customers can seamlessly engage with FIs, thereby helping banks to create a positive and memorable experience. By establishing a formidable and robust digital suite, Technisys empowers FIs’ customers with a hyper-personalized, proactive and data-driven experience designed to increase engagement, retention and loyalty.

Today, FIs that can embed finance to meet specific customer needs at point-of-sale are aligned to be the clear market winners. Technisys’ continued innovations enable banks to do this by evolving the traditional transaction based model to a modern, embedded finance model that becomes seamlessly intertwined with a customer’s lifestyle with ease and flexibility.

“We are excited to join Technisys in the mission to create exceptional customer experiences – supported by a proven digital and core banking platform – that will be offered to the broader banking industry. Together, we will continue to drive innovation and differentiation to the banking industry across North America and beyond,” said Diego Cibils, CEO and co-founder at KONA.

Established in 1995, Technisys’ mission is to simplify life for individuals through the best digital experiences in financial services. The FinTech helps traditional banks transform to digital, and challenger, neobanks and FinTech companies to jump start. It leverages data-driven insights and integrates them with a differentiated technology that enables structural flexibility.