Santander selects NCR to manage ATM network in UK

By Gloria Methri

Santander UK has expanded its partnership with NCR, selecting NCR’s ATM-as-a-service offering to run its network of more than 1,700 ATMs across the United Kingdom. Santander UK, part of global Banco Santander SA, is a commercial and retail bank serving more than 14 million customers in the region.

With the partnership, the bank is shifting its software operations, transaction processing, cash management, ATM monitoring, help desk, and hardware maintenance to NCR.

“We have enjoyed a history of success working collaboratively with NCR, and we trust its ability to run our self-service network,” said Kirsty Lacey, COO of Everyday Banking at Santander. “Moving to NCR ATM-as-a-Service will enable us to offer customers a better self-service banking experience, including greater ATM availability to serve them when and where they choose. It will also simplify our operations and provide a more sustainable service for the bank.”

NCR helps financial institutions bridge digital and physical operations so they can connect with customers anytime, anywhere. NCR simplifies and optimizes the banking experience for customers and staff alike. It provides end-to-end infrastructure that integrates with the broader enterprise and FinTech ecosystem to transform, connect and run self-directed banking.

“Leading organizations like Santander have recognized the significant value in outsourcing the self-service channel. By relying on a trusted partner, financial institutions can further enhance customer service and accelerate innovation, with reduced cost and complexity,” said Frank Hauck, president, and general manager, of NCR Banking.

“With NCR ATM as a Service, Santander is transforming its business to deliver richer experiences to its customers and create a compelling competitive advantage.”

The expanded partnership comes over two months after NCR announced its division into two distinct publicly traded entities, with one dealing exclusively with ATMs and the other focused on online commerce.