Sagent extends partnership with American Savings Bank to power loan servicing

By Delisha Fernandes

Sagent, a FinTech software company modernising mortgage servicing for banks and lenders, announced a seven-year partnership extension with American Savings Bank to continue powering its mortgage servicing ecosystem.

American Savings Bank will continue powering its scale servicing operations with Sagent’s cloud-based LoanServ system of record. For over two decades, ASB has relied on Sagent’s highly configurable servicing technology to automate complex, high-volume tasks and workflows, deliver a better customer experience, and adapt quickly.

“American Savings Bank’s high-touch, high-tech banking is the key to lifting the communities we serve and making their dreams possible. Sagent’s cloud-native platform combines the best of core banking and mortgage servicing technology that makes things easier for our customers and our team members who serve them,” said Tony Au, Director of Consumer Loan Operations at American Savings Bank.

“We genuinely appreciate how Sagent helps American Savings Bank offer the most modern customer experience while adding our special human touch and how Sagent’s platform depth enables us to manage every little service and compliance detail. This is what sets us apart.”

“American Savings Bank is a market leader because they get how to combine high-touch service with high-tech experiences for their customers and teams. Sagent is honoured to help power this industry-best customer experience, and after our long relationship, I feel like we are just getting started,” said Dan Sogorka, CEO at Sagent.

Sagent’s cloud-native, open-API mortgage servicing platforms are the industry’s only scale systems synchronised by real-time data. This is the latest in a series of Sagent moves to transform the homeowner experience for financial organisations servicing millions of consumers with trillions in mortgage balances.