Revolut partners with Vonage to improve the customer service experience

By Joy Dumasia

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that global financial super app Revolut had selected the Vonage Contact Center (VCC) for Salesforce solution to improve customer communications.

The Vonage partnership will allow Revolut agents to route calls to one another to successfully deal with any customer issues and customize dashboards with real-time performance data and analytics. In 2015, Revolut launched in the UK, offering money transfers and exchanges. Today, more than 18 million customers around the world use dozens of Revolut’s innovative products to make more than 150 million transactions per month.

Reggie Scales, Senior Vice President, Applications Group for Vonage, said: “We are pleased that Revolut has chosen Vonage to drive customer engagement and create the best possible experience from anywhere. With Vonage’s Salesforce integration, the Revolut team has access to key customer data and insights while benefiting from communications that are more meaningful, across any channel.”

Matthew Acton Davis, Global Head of Sales at Revolut, said: “We are delighted to bring Vonage’s solutions to Revolut. Its flexible and scalable cloud communications solution will help us to provide a consistent and personalized customer experience.”

Revolut also uses the Vonage SMS API with two-factor authentication for secure global transactions. Vonage’s scalability and reliability, coupled with its broad international SMS capabilities, help Revolut make sure its users are genuine and enable the company to support millions of new international users.

Vonage’s award-winning contact center solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into Salesforce, enhancing internal processes and increasing efficiency.

Recently, IBS Intelligence reported that Salesforce announced it is working with Revolut, the global financial super-app, to help grow Revolut Business. Revolut Business was launched in 2017 to provide companies with multi-currency exchange services, merchant acquiring, and corporate debit cards to give them full control over their finances.