RationalFX selects TruNarrative to boost customer onboarding

By Megha Bhattacharya

TruNarrative has been chosen by the Rational Group (RationalFX) to boost its customer onboarding and identity verification processes and deliver a seamless customer experience. TruNarrative’s SaaS platform enables businesses to detect fraud and identify risk via a single API.

“We love to partner with firms who go above and beyond to produce a great experience for their customers.” John Lord CEO at TruNarrative “We look forward to delivering RationalFX our technology to help them take on and manage customers in a safe and compliant way”.

Established in 2005, RationalFX is a foreign exchange and international payments company. It has facilitated over $12 billion of international payments for its 180,000+ registered clients across over 170 countries.

The partnership with TruNarrative will allow Rational FX to verify the identity of new customers from across the world, performing IDV (Identity Verification), document verification, selfie and liveness checks. Integrating with the group’s existing tech stack, including their core platform and front-end systems, the companies will deliver the ability to efficiently make informed customer acquisition and business risk decisions with the full customer picture in view.

RationalFX is now able to access the TruNarrative Appstore which delivers the range of data sources they need to take on and monitor their business and private clients across the international markets they operate in. The TruNarrative platform allows the company to build different on-boarding processes for multiple jurisdictions and rapidly react to risk, market and regulatory changes from within an intuitive user interface.

“We always want to make our client experience the best it can be. Integrating with TruNarrative reduces the time clients spend onboarding to less than 5 minutes, enabling them to take advantage of our competitive rates on weekends and out of office hours, all whilst providing us with a scalable onboarding solution with enhanced fraud detection measures.” David Morgan, Product Owner at RationalFX “This partnership will be key as we look to enter a new hyper growth mode and take the business to the next level. Watch this space.”