back Back

Phoebus Software Limited selects Webio for its Ecosystem Programme

By Joy Dumasia

September 08, 2021


Phoebus Software Limited (PSL) has selected Webio to supply multi-channel customer social media communication for PSL’s clients. This partnership is the latest addition to the Phoebus Ecosystem Programme that pulls together best of breed suppliers across a range of non-core Phoebus services. This enhances PSL’s overall offering to both new and existing clients.

Webio is an award-winning provider of customer engagement solutions. The solution is particularly used in collections environments to use artificial intelligence to predict customer outcomes based on multi-channel communication. The integration will be achieved via the Phoebus API engine creating a full audit trail of customer activities.

Many banks and lenders request SMS as a communication requirement, and this is standard. The reality is that many borrowers expect to communicate across their channel of choice, and many people are now moving away from SMS as their preferred messaging application. The partnership will allow PSL’s clients to communicate in multiple ways with borrowers who are in arrears, thus improving outcomes. The solution will also optimise operational efficiencies.

Richard Pike, Sales and Marketing Director at Phoebus Software Ltd, said: “We are always undertaking due diligence in the market to find solutions that will add real value to our clients. As the leading account servicing software provider across the UK and Ireland, we have a lot of clients and prospects with arrears portfolios. The ability to allow our clients to communicate more efficiently across more channels can only be a positive for our clients and their borrowers. We look forward to working with Webio to create a market-leading solution in this mission-critical area.”

Recently, IBS Intelligence reported that Phoebus Software Limited today entered into an agreement with contact center analytics provider Yabber in a bid to allow it to become a part of the Phoebus Digital Ecosystem.

Previous Article

September 08, 2021

Samba Bank Pakistan partners with BPC to digitize banking and payment systems

Read More
Next Article

September 09, 2021

VantageScore Solutions hires Latonia Hubbs as Senior Vice President

Read More

IBSi Daily News Analysis


July 19, 2024

SMEs leverage cloud to gain competitive edge, study shows

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News


4 BNPL platforms providing financial freedom to consumers in MENA

Read More


TerraPay and SWIFT partner on global account-to-wallet payments

Read More


Paytm & Axis Bank to offer POS solutions to merchants

Read More

Related Reports

Sales League Table Report 2024
Know More
Global Digital Banking Vendor & Landscape Report Q2 2024
Know More
NextGen WealthTech: The Trends To Shape The Future Q4 2023
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
Get your copy now! IBSi Sales League Table 2024