Phoebus Software Limited selects Webio for its Ecosystem Programme

By Joy Dumasia

Phoebus Software Limited (PSL) has selected Webio to supply multi-channel customer social media communication for PSL’s clients. This partnership is the latest addition to the Phoebus Ecosystem Programme that pulls together best of breed suppliers across a range of non-core Phoebus services. This enhances PSL’s overall offering to both new and existing clients.

Webio is an award-winning provider of customer engagement solutions. The solution is particularly used in collections environments to use artificial intelligence to predict customer outcomes based on multi-channel communication. The integration will be achieved via the Phoebus API engine creating a full audit trail of customer activities.

Many banks and lenders request SMS as a communication requirement, and this is standard. The reality is that many borrowers expect to communicate across their channel of choice, and many people are now moving away from SMS as their preferred messaging application. The partnership will allow PSL’s clients to communicate in multiple ways with borrowers who are in arrears, thus improving outcomes. The solution will also optimise operational efficiencies.

Richard Pike, Sales and Marketing Director at Phoebus Software Ltd, said: “We are always undertaking due diligence in the market to find solutions that will add real value to our clients. As the leading account servicing software provider across the UK and Ireland, we have a lot of clients and prospects with arrears portfolios. The ability to allow our clients to communicate more efficiently across more channels can only be a positive for our clients and their borrowers. We look forward to working with Webio to create a market-leading solution in this mission-critical area.”

Recently, IBS Intelligence reported that Phoebus Software Limited today entered into an agreement with contact center analytics provider Yabber in a bid to allow it to become a part of the Phoebus Digital Ecosystem.