Phoebus Software Limited teams up with Yabber Global

By Megha Bhattacharya

Phoebus Software Limited today entered into an agreement with contact center analytics provider Yabber in a bid to allow it to become a part of the Phoebus Digital Ecosystem. Yabber has been set up the European due diligence company, Rockstead, and was created to complement its usual due diligence activities. Yabber, once integrated with the call recording software, transcribes around 100% of the customer telephone conversations.

Richard Pike, PSL’s sales and marketing director, commented, “We have known the Rockstead team for many years and are very pleased that they have selected Phoebus Software as their exclusive software partner to offer this new call monitoring product to our clients and prospects. We believe the solution will be groundbreaking in terms of assisting due diligence and internal auditing within the lending and banking sectors. We look forward to making the partnership a huge success for both our organisations and our clients.”

Recently, Phoebus Software Limited announced that UK-based Equifinance has migrated its existing secured loan portfolio onto the former’s account servicing product, following a five-year contract. The company stated that the loans were migrated using PSL’s migrations and originations API.

Phoebus Software currently has around 26 clients in the UK and Ireland. There are over £60 billion in assets under management running on Phoebus servicing, which has several well-known lenders, specialist banks, building societies, and Business Processing Outsourcers (BPO’s) making up its client base.

Brian Pitt, Group CEO of Rockstead and Yabber, said, “We believe we have developed a game-changing piece of software that not only supports our due diligence activities but opens up new markets for us. Firms are at risk of incurring serious fines from regulators for non-compliance across a number of sectors, but particularly in financial services. Our aim is to help firms monitor compliance, improve customer experience, and drive an improvement in standards. In choosing a partner to work with, PSL was an obvious choice, both in terms of the quality of the software but also due to the company’s stature in the loans servicing software industry, and we believe this partnership will only be beneficial to all of our clients moving forward”.