Payzone and allpay boost client experience with Real Time Notifications

By Gloria Methri

Payzone and allpay have announced new enhancements to the Payzone Bill Payment service, which will provide real-time payment notifications to their clients using the Payzone network for rent, bill, or debt collection.

Andrew Goddard, Managing Director, Payzone said, “By partnering with allpay, we are delivering a seamless and efficient customer experience that allows our clients to track all transactions, improving productivity and providing them with up-to-date payment information. This is another step towards our commitment to providing our clients with the best possible service and ensuring customer satisfaction”.

Tony Killeen, Chief Executive Officer of allpay, commented, “Through our collaboration with Payzone, we are able to scale up our payment solution offering, innovating the future of payments over the counter. We have seen our existing relationship go from strength to strength and we are excited to launch the next level of our payment solution offering with Real-Time Notifications improving efficiency, better management, and productivity.”

Real-Time Payment Notifications deliver updates in real-time to businesses of all transactions, improving productivity and customer experience. These notifications are for successful payments, declined payments, and refunds.

From the 1st of April 2023, all clients opting to use our Real-Time Notifications solution using the Payzone network for rent, bill, or debt collection will be able to receive alerts when a customer completes a payment transaction. This is of significance for urgent payments like eviction cases, debt repayments, deposits, and court fines.

Analytics provided by Real Time Notifications from allpay, allow clients to save money, as they can focus their debt collection efforts on customers who haven’t paid. The insight given into declined payments will also give clients better visibility into customer behaviour and product effectiveness.