Payment International Enterprise partners with Batelco to launch digital branches

By Edil Corneille

Manama-based FinTech company Payment International Enterprise (PIE) has partnered with Bahrain Telecommunications Company (BATELCO) to launch the first Digital Branch with SIM Dispensing capability on TAM Kiosks.

Batelco digitized its services on TAM Kiosks including but not limited to non-face-to-face eKYC and subscriber onboarding for pre-paid and post-paid, also providing bill payments and top-ups which can be accessed through the Digital Branches. TAM Kiosks accept cash payments in Bahraini Dinars and Saudi Riyals, provides cashback facilities, and accepts debit and credit cards. All transactions are completed automatically and aligned with the Telecommunications Regulatory Authority (TRA) and Batelco’s policies.

CEO of PIE, Fawaz Ghazal stated, “We are proud to be working with Bahrain’s biggest telecom company Batelco. As PIE, we are utilizing technology to empower the rest of the businesses to help better serve their customers and be part of the digital transformation. Our new partnership with Batelco allows customers to have an easy and convenient channel for service onboarding, and support at the local convenience stores and grocery stores with ease and reduced operational cost 24/7 with no human interaction , our commitment to support companies to create the ultimate digital journey since 2016 is an exciting journey specially with COVID-19 setting limitations to business operation. I look forward to the next steps of our partnership and continue to contribute to the digital economy collectively.”

Batelco General Manager Consumer Division Maitham Abdulla said, “We at Batelco strive to provide the best solutions for our customers to make their lives easier and to bring the latest technologies, by partnering with leading companies in their field. The partnership with PIE, a leading FinTech enabler, is the perfect partnership to support our delivery of self-service solutions, by providing dispensers to enabling our customers to benefit from a wide range of services 24/7 through a seamless and convenient process while also reducing their waiting time in retail branches.”