Pacific Service CU chooses Lumin Digital for enhanced digital banking services

By Edlyn Cardoza

Lumin Digital has announced a multi-year partnership with California’s Pacific Service Credit Union (Pacific Service CU) to support an enhanced online-banking experience for the credit union’s nearly 70,000 members and more than $1.4 billion in assets.

Slated to launch in October, Lumin’s cloud-based online and mobile digital banking platform will deliver enhanced safety and security features and seamless digital integration. This will support Pacific Service CU’s ability to create customised experiences through personalised recommendations like spending insights, financial advice, savings goals, and fraud alerts. Lumin will also enable the credit union to provide users with real-time updates and features that simplify everyday banking.

“At Pacific Service CU, we’ve built a strong reputation for providing world-class products and services for our members,” said Michelle Shelor, Chief Operating Officer of Pacific Service Credit Union. “Our partnership with Lumin Digital will greatly improve the user experience and back-end processes. We are excited to bring this new technology to our members.”

Lisa Daniels, Chief Delivery Officer of Lumin Digital, added that the partnership with Lumin will benefit Pacific Service CU’s members in multiple ways. She pointed to a recent digital-banking report from The Financial Brand that highlights four trends U.S. financial executives predict for 2023 — all of which are part of Lumin’s focus: digital transformation, simplifying the customer journey, improving data and analytics, and expanding digital product and payment capabilities.

“Addressing these critical areas hasn’t always led to predictable outcomes for financial institutions in the past,” said Lisa Daniels, Chief Delivery Officer of Lumin Digital. “Lumin’s thoughtful approach, experienced implementation teams, and innovative technology stack simplify this process greatly – providing Pacific Service CU with the confidence, security, and engagement they deserve from their digital partner.”

Founded in 1936 by Pacific Gas & Electric Company employees, Pacific Service CU is dedicated to providing trustworthy products and services to its more than 67,000 members to help them achieve their financial goals and strengthen their financial lives. Today, 86 years later, the not-for-profit credit union has over $1.4 billion in assets.