OCBC Bank enables the use of SingPass to access digital banking services in Singapore

By Edil Corneille

OCBC Bank announced that its 1.8 million digital customers in Singapore have been able to use the SingPass Mobile app as an alternative login to access the full suite of digital banking services, since July 4. This benefits the customers who currently use an access code and PIN instead of fingerprint or facial biometrics to log in to OCBC Bank’s digital banking platforms.

Aditya Gupta, OCBC Bank’s Head of Digital Business for Singapore and Malaysia elucidated, “Inclusion and accessibility have been core to our digital transformation narrative. I believe that offering SingPass – a trusted and widely used mode of digital authentication in Singapore – as an alternate login, will give more of our customers the confidence and convenience to bank with us digitally. We have partnered with GovTech to pioneer the co-creation of a trust ecosystem for Singapore’s banking industry using the national digital identity platform, which will radically improve how our customers access and experience our digital services.”

Managed by the Government Technology Agency (GovTech), the SingPass Mobile app allows users to transact with over 60 government agencies online securely. Over 1.6 million Singapore residents currently use the SingPass Mobile app to access government e-services including checking their Central Provident Fund (CPF) account balances, file taxes and apply for public housing. Customers now also use the app for SafeEntry logins at venues to facilitate contact tracing.

Kwok Quek Sin, Senior Director, National Digital Identity, GovTech, said: “OCBC Bank is known for many of its innovative efforts in leading digital transformation and has been one of the early adopters of our National Digital Identity strategic platform. This month, OCBC Bank has started to offer SingPass as an alternative login to access their digital banking services. We are happy to be able to support our Singapore companies in their exciting digitalisation journeys. GovTech will continue to push out more products on the national digital identity platform to help businesses enhance digital service delivery, improve customer experience and bring about productivity gains.”

With the SingPass service, the requirement for remembering multiple access codes and PINs is eliminated. Customers can securely access digital banking services and it is being integrated with Singapore’s National Digital Identity (NDI) platform.