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NMI expands global operations; opens new office in South Africa

By Delisha Fernandes

May 17, 2024

  • Cape Town
  • Embedded Payments
  • FinTech Africa
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NMI

NMI, a global embedded payments company, has announced the expansion of its support operations with the opening of a new office in Cape Town, South Africa.

This move will enhance NMI’s partner experience by providing faster, more efficient support, and it introduces a premium support offering designed to meet the growing needs of NMI’s global customer base. The new location adds to NMI’s footprint in the USA, Australia, Canada and the United Kingdom.

Vijay Sondhi, CEO at NMI, said, “Our expansion into South Africa marks a significant milestone in NMI’s journey to enhance our partner experience and support capabilities. We are committed to investing in our partners’ success by delivering faster support, quicker outcomes and a premium offering that ensures our partners can continue to scale and grow their business. Additionally, we recognize Cape Town as a key hub of innovation and are committed to leveraging that local expertise to elevate our offerings.”

Key Highlights:

  • Enhanced Partner Experience: With a new team of support analysts and plans for further expansion, NMI is committed to providing faster and more efficient support to its customers.
  • 24/7 Support Availability: The South Africa operation allows for the implementation of new processes and technologies to support increased capacity, leading to a 24/7 support offering.
  • Premium Support Offering: NMI is offering a premium level of support with dedicated teams, partner success managers and new communications channels, including text messages and chat.
  • Global Reach and Local Expertise: The new Cape Town location enhances NMI’s ability to offer specialized support services. Cape Town is a thriving centre of payments and technology expertise, and tapping into this rich local talent pool will help NMI further enhance its partner experience.

The new South Africa location marks a significant milestone in NMI’s global growth strategy, by delivering specialized support services to independent sales organizations, payment professionals and independent software vendor partners worldwide. The expansion includes a dedicated team of support analysts based in Cape Town, who, along with partner success managers, will be available 24/7 for partners who choose premium-level support.

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