NCR Technology powers Teachers Federal Credit Union’s digital transformation

By Edlyn Cardoza

NCR Corporation, a leading enterprise technology provider, partnered with Teachers Federal Credit Union (Teachers), one of the largest credit unions in the nation, on the successful transformation of its digital-first strategy, resulting in the prestigious Celent Model Bank of the Year Award.

Working with NCR Digital Banking, the credit union was able to modernise the online and mobile experience so more members can bank with Teachers when and how they choose. Through NCR’s Digital Banking platform, Teachers expanded its offerings, reaching more members across the country with enhanced digital services.

“Embracing a ‘think globally and act locally’ mindset, we have truly embraced a culture of innovation and digital-first philosophy that will be a solid foundation as we expand our footprint,” said Suresh Renganathan, Chief Technology Officer of Teachers. “With NCR’s modern, open technology, we’ll be able to serve members across the country with seamless experiences and robust tools at their fingertips.”

Since prioritising the implementation of NCR’s digital enhancements, the credit union has increased online and mobile banking engagement with the registration of 30,000 new members and experienced substantial digital account growth. Additionally, Teachers has experienced a significant increase in NPS (Net Promoter Score) for its digital banking experience, which reached 80.17 by the close of 2021.

“We continue to look for ways to elevate the experience of our members, whether that be in branch or digitally,” said Inna Sprague, Chief Experience Officer of Teachers. “The results of our partnership with NCR have made a lasting impact on our membership and we look forward to future collaboration.”

“Teachers is committed to growth and optimising the overall member experience, which is directly supported by their innovative technology strategy,” said Frank Hauck, president and general manager, NCR Banking. “We are proud to support Teachers in its digital transformation, and we look forward to helping them seamlessly and efficiently onboard and serve members as it continues to grow.”

NCR helps financial institutions bridge digital and physical operations to connect with consumers anytime, anywhere. Through innovative solutions, NCR simplifies and optimises banking experiences for customers and staff alike. NCR provides a modern and efficient end-to-end infrastructure for customers to connect to the broader enterprise and FinTech ecosystem to run self-directed banking.