NBQ taps Intellect Digital Engagement Platform to enhance digital banking experience

By Delisha Fernandes

National Bank of Umm Al Qaiwain (NBQ) selects Intellect Digital Engagement Platform (iDEP), a digital experience banking platform by Intellect Global Consumer Banking (iGCB) for its retail, SME, and corporate clients.

Rajesh Saxena, Chief Executive Officer, Intellect Global Consumer Banking (iGCB), said, “A great digital experience can completely change the game for banks. Our Digital Engagement Platform makes it easy for banks to bring their vision to life. Furthermore, it ensures that the bank is ready to embrace Open Banking and Open Finance initiatives.”

The Bank which is on a high growth trajectory would leverage iDEP to achieve the following strategic objectives:

• Increase market share by acquiring customers digitally in 3 minutes.
• Improve asset book with fully digital, end-to-end lending for Retail & SME customers.
• Make use of readily available domain Microservice like real-time credit analysis, contextual cross-selling, customer 360, expense tracker, personal finance management and more.
• Enabling customers to create contextual experiences themselves across any device or channel by adapting the readymade templates or building on top of the platform.
• Transform digital experience progressively with a fully composable platform.

iDEP is a comprehensive platform built on eMACH.ai architecture that helps banks and financial service providers deliver seamless and personalised experiences to their customers and bank employees across all channels. This microservices-based platform with API-first design, supporting Open Banking standards, consists of various domain services which are pre-configured with business rules, APIs, and process flows.

Banks and financial entities have the flexibility to select the domain services as per their requirement out of our product catalogue and create signature experiences for their customers by using our low code-no code platform.

Adnan Al Awadhi, Chief Executive Officer of the National Bank of Umm Al Qaiwain, said, “Transforming digital experience for our retail, SME, and corporate customers was critical for us in order to grow quickly. We were looking for a platform which allows us to reach new customers through a world-class experience. We were impressed by iDEP’s capabilities and the team’s long-term partnership-based approach.”