NBK provides registration for ‘Kuwait Mobile ID’ app from different locations

By Edil Corneille

National Bank of Kuwait (NBK) announced the provision of the registration service for the ‘Kuwait Mobile ID’ app and authentication of the digital civil ID for its NBK customers at different locations through the NBK Mobile Branch. The bank has mentioned that it is the first bank in Kuwait to provide this service, noting that registration in ‘Kuwait Mobile ID’ app can be used for ID verification, authentication and digital signature in all banking transactions.

Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said, “We regard our customers’ convenience as a top priority, and we are keen to identify their daily needs and expectations, and to do our best to work proactively to meet the same, and provide top-notch services that allow them to make their transactions quickly and easily.”

“NBK is the first bank in Kuwait to launch this type of services in which our customers benefit from the mobile branch service. Registration for “Kuwait Mobile ID” app and digital signature are key steps in our strategy to increase reliance on digital channels for making transactions, without the need to visit the branch,” she added.

Al Shoaibi affirmed that the circumstances prevailing over the past months due to COVID-19 pandemic outbreak, and the resulting challenges, have proven the bank’s success in continuing to provide all its services and to meet customers’ needs.

Al Shoaibi concluded, “We will continue to provide all exceptional services and work proactively to keep pace with the rapid technological developments and their reflections on the future and nature of banking services in a way that enriches our customers’ banking experience and consolidates our leading position as a provider of the most advanced services.”

As part of NBK’s efforts to encourage its customers to use digital banking services, basically NBK Online Banking and the NBK Mobile Banking, the bank signed a cooperation agreement with the Public Authority for Civil Information (PACI) last July to approve digital Civil ID through the ‘Kuwait Mobile ID’ app in electronic ID verification, authentication and digital signature in all banking transactions. According to the agreement, NBK provides self-service devices known as KIOSK at a number of its branches to provide PACI data update services and create an approved digital signature for individuals.