NatWest launches its banking app on Apple Vision Pro

By Gloria Methri

NatWest has launched its banking app on Apple’s Vision Pro, the tech giant’s smart goggles. These goggles blend digital content with the physical world to unlock spatial experiences. The product has now launched in the UK.

NatWest will be one of the first banks globally to have its app feature on the Apple operating system VisionOS.

VisionOS features a three-dimensional user interface and input system controlled entirely by a user’s eyes, hands and voice. Intuitive gestures allow users to interact with apps by looking at them, tapping their fingers to select, flicking their wrist to scroll, or using a virtual keyboard or dictation to type.

NatWest has optimised the user experience for eye tracking in Apple’s VisionOS and made security changes to keep customers safe when banking on the new device.

The bank is an early adopter of Apple’s new device and will use the opportunity to build on the latest technology and gather insights into how spatial computing could allow customers to visualise their finances more immersively.

Customers will be able to access the digital assistant Cora+, which uses generative AI for a more intuitive, conversational customer experience. Users can visualise their financial world on a large canvas, using NatWest’s existing features such as viewing credit scores, managing spending and exploring insights.

Wendy Redshaw, Chief Digital Information Officer at NatWest Group said, “We are very pleased to now offer our excellent Retail banking app through an immersive new experience. It will be interesting to take learnings, understand how customers use the app in this new technology to deal with their finances and understand how we can create bespoke propositions to serve them even better. It’s just one insight into how the future of banking could look in the future – watch this space.”