Natech adds AI features to boost banking service and operations

By Vriti Gothi

Natech Banking Solutions has added artificial intelligence to all its banking software to enable banks to work more efficiently, save time, and provide customers with better service.

The enhancements, which are being rolled out gradually to both new and existing clients, extend across Natech’s core banking system, anti-money laundering (AML) tools, and its web and mobile digital engagement channels. By embedding machine learning and natural language processing into its core offerings, Natech aims to help banks deliver more tailored services, streamline operations and respond proactively to risks and opportunities.

Among the updates is an expanded suite of AI-driven assistants that provide real-time support and personalised recommendations to staff and customers alike. The new tools can prepare documents automatically and equip relationship managers with proactive insights, freeing teams from routine manual work and enabling greater focus on customer engagement.

The platform’s new personalisation capabilities use behavioural and financial data to adjust pricing dynamically and design lending products that better match individual customer needs. According to Natech, this approach is intended to reduce friction in customer journeys and strengthen portfolio performance.

Natech has also enhanced its analytics functions to help institutions monitor transactions and portfolios continuously. The AI modules flag early warning signs of potential default or liquidity pressures, giving banks more time to intervene and meet regulatory requirements with confidence.

In addition, new reporting functions convert complex financial data into clear, accessible summaries, supporting more informed decision-making and collaboration across departments.

George Nikolaropoulos, Chief Technology Officer at Natech Banking Solutions, said, “We see AI not just as a technological layer, but as a catalyst for reimagining how banks serve people. By integrating AI directly into our core systems and digital channels, Natech is helping financial institutions scale efficiently while delivering meaningful customer experiences.”

George Rogkakos, Chief Product Officer, said, “Our product roadmap is shaped by three principles: customer focus, agility, and intelligence. The AI capabilities we’re launching today are just the beginning. We’re building a product ecosystem that learns and evolves alongside our clients, ensuring that they’re always one step ahead.”

Natech’s wider strategy involves extending its AI toolkit further in the months ahead, with plans to deepen its focus on fraud detection, risk management and personalised advisory services. The company says its ongoing goal is to enable banks to modernise responsibly and deliver services that are more relevant, secure and resilient.