Mastercard partners with Qover to offer embedded return service

By Gloria Methri

Belgium-based InsurTech Qover and Mastercard have joined forces to improve the online shopping experience for credit cardholders in Belgium and Luxembourg. With Qover’s platform, Mastercard now offers a return shipping cost protection service that refunds shipping fees when retailers don’t provide free returns. Available now on MasterCard.be and MasterCard.lu, this protection is unique in Belgium and Luxembourg.

This new protection arrives as nearly nine out of 10 Belgians shopped online in early 2024, with clothing remaining the top category. Mastercard’s return protection provides reimbursements on shipping costs for returns, with coverage up to €30 per return and a maximum of three claims or €90 per cardholder annually.

Quentin Colmant, CEO and Co-founder of Qover said, “Embedded protection is becoming a strategic tool for businesses to enhance customer value and build loyalty. We are honoured by Mastercard’s trust and are excited to bring this innovative solution to their cardholders.”

‍Using its AI-driven platform, automations and advanced data extractions, Qover makes return protection easy and accessible. Users can quickly find coverage details or submit a claim in just a few clicks. “Customers receive instant updates on the status of their claim, keeping them informed every step of the way,” explained Parker Crockford, Chief Revenue Officer at Qover.

For Mastercard, this technology strengthens loyalty and sets its credit cards apart in a competitive market. The solution is designed for digital-first users who want simple, personalised services.

Henri Dewaerheijd, Country Manager, Mastercard Belgium and Luxembourg, added, “We are excited to unveil this new solution in collaboration with the rising star of European insurtech, Qover. This unique protection reinforces the value of Mastercard credit cards for online purchases and enhances the online shopping experience for our Belgian and Luxembourg cardholders.”

This initiative is a crucial step for Qover in delivering hyper-personalised embedded solutions to meet diverse consumer needs. Qover aims to expand this tech-driven solution across Europe.