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IDBI Bank launches Banking Services 24X7 on WhatsApp in India

By Edil Corneille

October 16, 2020

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IDBIToday, the Industrial Development Bank of India (IDBI Bank) announced the launch of its banking services on WhatsApp for customers. This launch is a part of sustained initiatives which the bank has taken to enable the customers to access banking services remotely at their convenience. The initiative holds significance in wake of the ongoing COVID-19 pandemic with social distancing being the current norm.

WhatsApp Banking service is being offered through a dedicated WhatsApp verified number ensuring end to end encryption. The WhatsApp Banking facility enables IDBI Bank customers to avail various essential banking services such as account balance information, last five transactions, request for a cheque book and an email statement, interest rates, as well as details of the IDBI Bank branches/ ATMs in the vicinity, to begin with.

Rakesh Sharma, MD & CEO, IDBI Bank enunciated, “IDBI Bank has always focused on taking initiatives that adds to the customer convenience in availing seamless banking experience. Launch of banking services on WhatsApp is yet another initiative in this direction through which IDBI Bank aims at creating ease of accessibility and convenience for its customers by offering an instant solution to their immediate basic banking needs from the comfort and safety of their homes.”

IDBI Bank is a public sector Universal Bank with its operations driven by a core Banking IT platform. The bank offers personalised banking and financial solutions to its clients in the retail and corporate banking arena through its large network of branches and ATMs, spread across the length and breadth of India.

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