Fiserv, OpenAI team up to at embed AI into banking operations

By Aarav Garg

Fiserv has announced a strategic collaboration with OpenAI aimed at embedding AI capabilities more deeply into banking and financial services operations.

The partnership will initially focus on four areas: AI agents for operational workflows, banking system modernisation, banking-specific AI capabilities and cybersecurity enhancement.

Fiserv said it is developing AI agents on its recently launched agentOS platform to automate high-volume operational tasks commonly handled by financial institutions. The companies are also exploring how AI can simplify complex banking transformation projects such as core system migrations, digital upgrades and integrations, areas that traditionally require significant time and resources.

“Financial institutions are dealing with operational challenges that have outpaced what conventional software can solve. This collaboration with OpenAI lets us bring frontier AI directly into our platforms and products and how we serve our clients – so our clients see real, tangible differences in their day-to-day operations,” said Dhivya Suryadevara, Co-President of Fiserv.

Another focus is the development of banking-specific AI capabilities tailored to Fiserv’s infrastructure and financial services ecosystem. The collaboration will also examine how AI can strengthen cybersecurity tools and fraud prevention capabilities for banks, including community banks and credit unions.

“We believe AI’s biggest impact will come from how deeply it’s embedded into the systems financial institutions already trust,” said Ashley Kramer, VP, Enterprise at OpenAI. “That’s why we’re working with Fiserv to bring frontier AI to the work that matters most — helping financial institutions modernise faster, operate more intelligently, and deliver better experiences for their customers.””

Fiserv said joint teams from both companies are already working on the initiative, with new AI-driven capabilities expected to begin reaching financial institution clients through 2026 and beyond.