FirstOntario Credit Union taps Temenos to elevate digital banking experience

By Gloria Methri

FirstOntario Credit Union has selected Temenos Digital to elevate its online and mobile experience for consumers and small businesses. This strategic initiative will empower FirstOntario to better address its members’ evolving needs by offering more personalised, innovative, and seamless financial services, including readiness for consumer-driven banking.

FirstOntario is a member-owned credit union serving over 133,000 people in Hamilton, Niagara, Halton and the southwest regions extending to Chatham-Kent. With deep community roots, the company strongly focuses on supporting members and investing in the communities it serves.

Temenos Digital allows FirstOntario a comprehensive 360-degree view of its members to deliver personalised services that drive higher satisfaction and loyalty. By moving from its legacy system to Temenos Digital, the credit union will gain the agility and flexibility required to expand its member base further and accelerate innovation.

FirstOntario is a long-time user of Temenos’ core banking solution. By unifying its core and digital banking capabilities onto a single, reliable platform, the credit union will benefit from greater simplicity and operational efficiency. This integration will streamline operations, reduce complexity, and enable more efficient management of technology as FirstOntario continues its digital transformation journey. In addition, the new platform will also be used to improve the digital performance of Saven Financial and Creative Arts Financial, both divisions of FirstOntario.

Lloyd Smith, CEO of FirstOntario Credit Union, said, “Temenos has been a trusted partner for our core banking, and we’re pleased to extend the collaboration to enhance our digital capabilities. Temenos Digital is an exciting step forward in our innovation journey, enabling us to deliver best-in-class online and mobile experiences that strengthen our support for our members and communities.”

Rodrigo Silva, President of Americas at Temenos, said, “We are delighted that FirstOntario has chosen to expand its partnership with Temenos. Temenos Digital’s proven capabilities, combined with our expertise and commitment to the Canadian market, will support FirstOntario’s ambitious growth objectives and deliver an exceptional digital experience for its members today and into the future.”