Finastra to boost digital banking experience for Puerto Rico FCU members

By Megha Bhattacharya

Finastra recently announced that Puerto Rico Federal Credit Union has selected its Fusion Digital Banking platform in a bid to offer seamless digital banking experience to customers. The company’s Fusion Digital Banking is expected to serve all of the credit union’s members during financial transactions, with a dual-language interface.

“Following Hurricane Maria in 2017, the need to keep our members connected to their finances became more apparent than ever,” said, Jomar Martinez, CEO, Puerto Rico Federal Credit Union. “A robust digital banking platform will help our members pay bills, move money, and access their finances anywhere, anytime, bringing everyday convenience, as well as peace of mind when it is needed most.”

According to Finastra, the partnership will allow Puerto Rico Federal Credit Union to serve its members with a configurable feature set. It will also allow members throughout Puerto Rico and in the mainland United States to access the platform from any location, in both Spanish and English. The collaboration will enable customers to fulfil their financial obligations irrespective of factors including proximity to a branch, natural disasters etc.

“Financial technology has the ability to improve lives, whether bringing simple convenience or providing an urgent need like access to finance through the most difficult times,” said Chris Zingo, SVP and GM of Americas Field Operations, Finastra. “Puerto Rico Federal Credit Union takes its responsibility to its members seriously, and having seen the devastation of Hurricane Maria firsthand, has acted and is committed to providing digital banking services that its members can count on, in two languages, to ensure there are no barriers to financial access.”