Farmers & Merchants Bank taps Candescent to enhance digital experience

By Gloria Methri

Farmers & Merchants Bank, a community bank in Stuttgart, Arkansas, has chosen Candescent’s digital banking platform to enhance its customer experience and modernise its services for both retail and business clients.

With $1.8 billion in assets, the bank has been serving local farmers, businesses, and families since 1945. As part of its commitment to innovation, it sought a more intuitive platform to meet evolving customer expectations and improve operations.

Candescent’s platform will streamline cash management, enhance mobile banking, and provide a user-friendly experience. It will also offer data-driven insights, allowing the bank to tailor its services more effectively. These upgrades support the bank’s goal of expanding digital adoption and optimising internal processes.

“Providing a seamless, exceptional digital banking experience is a top priority for us,” said Greg Connell, President of Farmers & Merchants Bank. “We were highly selective in choosing a provider. We were seeking a true partner with an innovative product and roadmap that aligns with our commitment to customer service, and Candescent stood out as the right choice. Candescent’s platform enables us to deliver the well-rounded, personal banking experience customers expect while increasing efficiencies and productivity in our back office. We are confident that this platform will help us achieve our goals of being the best employer for our staff, the best bank for our customers and the best investment for our shareholders.”

“We are excited to support Farmers & Merchants Bank in modernising its digital banking operations,” said Brendan Tansill, CEO of Candescent. “Our API-driven, extensible framework will empower the bank to drive innovation, strengthen loyalty and quickly respond to changing customer preferences and needs. As Farmers & Merchants Bank looks to the future, our platform offers a robust foundation for growth and continued success in an increasingly competitive financial services landscape.”