The Union Bank Company taps Candescent for digital banking upgrade

By Gloria Methri

Ohio-based The Union Bank Company (Union) has selected Candescent’s Digital Banking platform to provide an elevated experience with more robust functionality for consumers and businesses.

The $1.2 billion-asset community bank was looking for a digital banking partner that could support its ongoing growth while delivering innovations quickly and cost-effectively. Union was also seeking a solution that met the comprehensive needs of the businesses across the communities it serves.

With Candescent’s Digital Banking platform, the bank will be able to provide a modern, consistent experience for both consumers and businesses while gaining the agility to rapidly and efficiently deliver new features and functionality as customer needs evolve.

“We were looking for a true partner, not just a vendor, that could immediately provide leading solutions and services but that also could grow and scale with us long term. Candescent fit that bill,” said Klint Manz, Chief Financial Officer of the Bank. “Candescent’s advanced network of open APIs and extensive third-party integrations ensures that we can provide the experiences our customers want while also providing the flexible, modern architecture to support future growth and innovation. We are confident this partnership will further ensure our strong competitive advantage into the future.”

By partnering with Candescent, the bank also gains the ability to more effectively reach out to and engage with customers, back-end productivity and efficiency improvements, and more substantial fraud mitigation, including continuous verification with CallSign.

“Candescent is committed to providing banks and credit unions what they need to grow and future-proof their organisations, and our partnership with Union is a strong example of this capability,” said Brendan Tansill, Chief Executive Officer, Candescent. “We are proud to support this leading community institution as they invest in the services and solutions needed to strengthen relationships with both consumers and businesses, enhance operational efficiencies and differentiate themselves in an increasingly competitive market.”