EQ launches new automated complaints management product

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EQ has announced that it is launching a new automated complaints management product for the financial services industry, EQ Complaints Professional. The new solution is expected to enable firms to enforce their FCA compliance immediately as well as continually as regulation changes.

Andrew Edler, MD of EQ Charter, commented, “We are delighted to bring this exciting new product to market which will allow financial services companies to strengthen customer engagement while complying with the significant regulatory burdens they face. Our products and services will help optimise their continued compliance with FCA regulations, and give them greater capacity to focus on providing an excellent customer experience. This product will enable businesses to streamline their operations, reduce cost, minimise compliance risk while improving how they engage with their customer base.”

According to EQ, the solution’s automation and ML capabilities will ensure companies to meet their regulatory requirements, thus reducing the risk for rule breaches. It is also expected to enable better customer engagement and outcomes. The company states that the solution is cloud-hosted and provides firms with a secure SaaS functionality.

Recently, EQ announced a partnership with Encompass today in a bid to strengthen its KYC proposition. The companies will collaborate to automate and use AI for analysing data that will boost their tech capabilities and services. Equiniti Group recently said that it is rebranding as EQ in a bid to standardise branding across its core business divisions.