Encompass Corporation launches global KYC digital transformation practice

By Joy Dumasia

Encompass Corporation, the Know Your Customer (KYC) automation platform, announced the formation of a dedicated KYC transformation team with the hiring of banking executives in New York, London, and Sydney to help banks successfully implement digital transformation projects related to corporate onboarding, KYC refresh, and customer due diligence.

The executives include U.S.-based Catherine Warren, who has extensive experience in compliance and risk management for top banks. Catherine, who has held senior roles at Bank of America and PNC, will work as part of the global transformation team, making a difference to customers. This group also includes former Barclays Managing Director Howard Wimpory, former Westpac and HSBC financial markets executive Jo Scanlan, and former Deutsche Bank Head of Client Onboarding Darren Marion.

Howard, Jo, Darren and Catherine join Encompass as KYC Transformation Directors, responsible for ensuring banks achieve their goals of efficient compliance, reduced onboarding costs, enhanced customer experience, and improved scalability. 

“As financial institutions search for new ways to streamline back-office KYC processing while simultaneously enhancing client experience levels, effective digital transformation should be a key priority for new technology investment,” said Catherine Warren, KYC Transformation Director at Encompass. “Financial institutions have been drivers of innovation for the benefit of customers, but they have not taken full advantage of technology in order to achieve the scale and efficiency seen in other industries. Banks can no longer afford to delay automating internal operational processes – they need every advantage to stay competitive, and Encompass is dedicated to helping them implement these necessary changes.”  

“Encompass’ new hires reflect the demands we are seeing around digital transformation projects,” said Alex Ford, President, North America at Encompass. “By bringing this expertise to engagements, Encompass is well positioned to assist banks to more effectively streamline onboarding and KYC processes in a way that will have long-lasting benefits to the organization and customer experience. We are thrilled to bring someone with Catherine’s level of industry experience and skill set into what will be a crucial role locally. It represents another important milestone for our business in North America, as we continue to build our team of experts in order to meet increasing demand and accelerate our growth journey.”

IBS Intelligence also reported that Encompass Corporation, the Know Your Customer (KYC) automation platform provider, has appointed experienced general manager and sales leader Steve Hadaway as its Chief Revenue Officer.