Eltropy announces integration with Q2’s Digital Banking Platform

By Edlyn Cardoza

Eltropy, one of the leading digital conversations platforms for community financial institutions (CFIs), announced an integration with Q2’s Digital Banking Platform via the Q2 Partner Accelerator Program. Q2 Holdings, Inc., one of the leading providers of digital transformation solutions for banking and lending.

This integration means that Eltropy can now offer its digital conversations solution via the Q2 Digital Banking Platform, allowing community banks and credit unions (CFIs) to use the channel of their choice — Text, Video, Secure Chat, co-browsing, screen sharing or chatbot.

The Q2 Partner Accelerator is a program through the Q2 Innovation Studio that allows in-demand financial services companies leveraging the Q2 SDK to pre-integrate their technology into the Q2 Digital Banking Platform. This enables financial institutions to work with these partners, purchase their solutions and rapidly deploy their standardised integrations to their customers.

Eltropy’s integration with the Q2 Digital Banking Platform means CFIs can now automate more than 40% of their front-line issues across all channels. This unlocks actionable insights from voice and digital data with the industry’s AI and digital contact centre solution designed for credit unions and community banks.

“We’re excited about the integration with Q2’s Digital Banking Platform via the Q2 Partner Accelerator Program,” said Jason Smith, VP of Strategic Partnerships, Eltropy. “We look forward to many of our joint clients benefitting from these offerings, which will be followed by other game-changing products in the future.”

Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven conversations tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with their consumers anytime, anywhere via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated into a single platform.