Dyce Energy renews partnership with GoCardless for direct debits

By Gloria Methri

Dyce Energy, a gas and electric provider for UK businesses, is renewing its relationship with GoCardless for another three years. The new contract will see Dyce Energy continue a six-year relationship with GoCardless to collect recurring payments through Direct Debit.

Currently, 96% of Dyce Energy’s customers pay their monthly energy bill through GoCardless. The automatic Direct Debit, which pulls the funds from a customer’s bank account on the day they are due, have helped Dyce Energy stay in control of its cash flow.

Managing recurring payments through GoCardless offers Dyce Energy greater visibility and security around cash flow and helps its customer service and finance teams save time. Moreover, customers get a consistent and smooth payment experience.

This partnership strengthens the company’s footprint in the utilities industry and its position in open banking. By offering both Direct Debit for recurring bill collection and Instant Bank Pay, its open banking-powered feature to collect instant, one-off payments, GoCardless acts as a full-service provider for any merchant who wants to take regular and ad hoc payments.

Carl Fisher, Managing Director at Dyce Energy, said, “We are pleased to continue our partnership with GoCardless to keep providing our customers with fast and convenient Direct Debit payments. GoCardless ultimately gives us more control over when and how we get paid, and the round-the-clock support we receive from the GoCardless team has given us greater confidence in the solution. Getting the tech to do more of the work of managing and reconciling payments is vital to keeping our costs low, so we can offer competitive prices and maximise available resources to invest in growth.”

Pat Phelan, MD of UK & Ireland and Chief Customer Officer at GoCardless added, “After a few transformative years for the energy industry, we are proud to have helped Dyce Energy gain more control of their recurring payments and are excited to continue this relationship. We look forward to supporting Dyce Energy’s growth by helping them not only get paid on time but also to win and retain more customers.”