Conduent collaborates with BNY Mellon to launch its Digital Integrated Payments Hub

By Edlyn Cardoza

Conduent Incorporated, a global technology-led business process solutions company, announced the launch of its new Digital Integrated Payments Hub enabling businesses and public sector agencies to access secure, faster, and cost-effective options to send, request or receive payments.

“We know that consumers increasingly prefer the convenience, immediacy, and security of established digital payment services. By adding BNY Mellon as our payments infrastructure provider, we can now offer clients across the Government, Commercial and Transportation segments new payment options that reduce costs, mitigate fraud and provide timely benefits,” said Rob Houser, Global Head of Strategy & Corporate Development at Conduent.

By integrating the payment capabilities of BNY Mellon’s trusted infrastructure, Conduent’s new Digital Integrated Payments Hub speeds up refunds, rebates, and overpayment remediations from as many as 10 days to a matter of minutes while providing the ability to conveniently and transparently track transactions.

Conduent is the first business process outsourcing provider to offer a centralised platform consolidating different payment processes and systems, including the latest solutions such as real time payments from The Clearing House and Zelle, reducing the cost of paper checks and creating an enhanced customer experience.

“Conduent’s Digital Integrated Payments Hub becomes a natural, technical integrator to our existing suite of services at a time when many commercial and public sector clients are focused on gaining efficiencies and improving the customer experience,” Houser added.

As the first institution to originate a payment on the RTP network, BNY Mellon’s collaboration with Conduent is the latest example of the bank’s commitment to transforming the global payment system. “By marrying our 238-year legacy of trust and innovation with investments in the newest capabilities, BNY Mellon is providing the means for businesses to expand consumer access to a range of popular and proven payment technologies,” said Carl Slabicki, co-head of global payments at BNY Mellon. “The benefits in transportation alone could make commuting a more seamless experience.”

The Digital Integrated Payments Hub has a simple API, connecting clients seamlessly with a single connection that allows for sending payment instructions or accessing data for payment reconcilement quickly and securely. The hub builds on Conduent’s current payment solutions offerings, including Automated Clearing House (ACH) transfers, pre-funded debit cards, and PayPal, for example.