Chargebacks911 launches new brand Fi911 for automated chargeback management

By Pavithra R

Chargebacks911, leading chargeback remediation and dispute technology provider has announced the launch of a new brand, Fi911, to provide financial institutions with a suite of next-generation chargeback and merchant lifecycle management technology.

Fi911, developed in partnership with some of the world’s largest institutions and payments processors, is built to empower financial institutions with APIs and innovative quick launch components to help deliver speed-to-market capabilities for managing chargebacks and related activities.

Today, Financial institutions face various challenges amid the global growth in card payments and double-digit year-on-year growth in chargeback volumes. Fi911’s tools are built explicitly for tackling these challenges, such as its proprietary DisputeLab. This solution will help resolve chargeback disputes faster by optimizing each step in the dispute cycle.

“The great thing about this platform is the amount of efficiency and efficacy that can be achieved by removing legacy redundancies. Each component of our new technology suite is designed to complement an acquirer’s business structure, reducing the increasing pressure to grow and innovate while cutting costs. It supports institutions with cost savings, increased insight and diverse value-adds, creating a competitive edge that resolves pain-points and helps them stay ahead of the curve,” said Sandeep, Chief Technology Officer of Fi911.

Besides, as part of its AI-driven platform, Fi911 will offer merchant onboarding, post-transaction monitoring, lifecycle management and reconciliation services. The platform provides financial institutions with the capability to manage and engage their entire ecosystem, whether back-end processing platforms, agents, partners, merchants, or third-party intelligence feedback. It supports traditional card payments, alternative payment methods, loyalty programs, and real-time collaboration tools, extending plug-and-play connections to data sources through one single integration.

Chargebacks911 recently partnered with PayCertify to launch new merchant services system.

“Working closely with some of the largest institutions and payment processors across the globe, with the goal to better understand key challenges, has empowered us to create a solution that’s not only built for our current climate, but designed for tomorrow.

Fragmentation and evolving complexities have always inspired our roadmap. Being entirely cloud-based – with the use of artificial intelligence – combined with the deep experience of our SMEs, the once thought ‘impossible’ is within reach. With the understanding that we can’t solve today’s problem with yesteryear’s solution, Fi911 was developed for the scale and scope required to ensure sustainable growth, protect brand integrity, and safeguard the customer experience.

With advancements of this sort, you can’t always remove the human component, but it is possible to dramatically streamline the process and drive efficiencies for all related activities – a much-needed development for every stakeholder in the value chain,” said Chargebacks911’s Co-Founder, Monica Eaton-Cardone.

Fi911 is a goto technology parter for acquires, payment processors, card issues, payment facilitators, ISOs and more. It’s product suite is entirely customizable, enabling institutions to efficiently cater to their customers’ needs while remaining compliant to policies, circumstances and day-to-day business needs. It is a PCI data security standard level 1 service provider. Fi911 supports financial institutions with innovative back-office management technologies created specifically for the banking and payments industries