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Chargebacks911 appoints Bank of America, Apple executives to drive rapid expansion

By Delisha Fernandes

June 06, 2023

  • Apple
  • Apple Pay
  • Bank of America
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Chargebacks911Chargebacks911 and Fi911, a chargeback management technology, announced the appointment of payments industry leaders Guy Harris as its Chairman of the board and Eric M. Hoffman as President of Interbank Solutions and board member.

Eaton, CEO and Founder of Chargebacks911, said, “I couldn’t be more excited to bring onboard Guy Harris and Eric Hoffman. It is rare to find two financial powerhouses with acumen, leadership, talent, unparalleled success, and diverse backgrounds. We have approached an era that is transforming at an unprecedented rate, both in terms of technology and as an industry.”

Harris’s appointment follows his retirement as head of merchant services at Bank of America, and his leadership was fundamental to developing the bank’s next-generation merchant services solutions.

“To be named Chairman of the world’s leading chargeback management platform with best-in-class technology and blue-chip clients is an incredible honour. I was attracted to the business by Monica’s entrepreneurial talent and vision to solve the pain points that chargebacks cause for the entire industry,” said Harris.

Hoffman joins Chargebacks911 as President of Interbank Solutions and Board Member to lead new strategic initiatives and scale out the global go-to-market strategy. Hoffman arrived straight from Apple, where he was the Director of Apple Pay Business Development and one of the first hires by Apple in 2014 to scale Apple Pay.

“I am thrilled to be entering an entrepreneurial environment with an incredible leadership team to build and scale world-class solutions that meet the needs of businesses globally,” said Hoffman. “Monica is a brilliant and dynamic leader with a tremendous vision for the tech that serves merchants, PSPs and card issuers.” 

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