Burgan introduces new fully interactive teller machines

By Leandra Monteiro

Burgan Bank has introduced new fully Interactive Automated Teller Machines (ITM) in its Adailiya and Marina Mall branches. The new advanced electronic banking outlets reflect the Bank’s plan to adopt cutting-edge digital technologies that offer customers choice, access, and convenience by allowing them to complete a variety of financial operations seamlessly 24/7 from a variety of locations.

The new ITMs offer a complete suite of services that enable customers to perform various simple transactions independently or engage in more personalized banking activities by communicating audio-visually in real-time with a bank representative. The services accessible through ITMs include cash withdrawals of up to KD 5,000 per day, cash deposits of up to KD 3,000 per day, and transfers between own accounts or to other Burgan Bank accounts. Customers can also get responses to all their inquiries about the bank’s services and products and access many of the in-branch services.

Commenting on the introduction of the new ITMs, Naser Mohammad Al Qaisi, Chief Retail Banking Officer at Burgan Bank, said “At Burgan Bank, we seek to continuously invest in innovative banking technologies to make our customers’ banking experience easier and more streamlined. In fact, integrating these ITMs into our alternative channels offering provides our customers with greater convenience and enables us to extend our scope of services. Thanks to these dynamic devices, we are better able to respond to our customers’ needs. This includes reacting promptly to their various requests and inquiries and effectively addressing any challenges they may face during transactions, which contributes significantly to enhancing their banking experience with Burgan Bank.”

Khalil Majeed Al-Qattan, Head of Digital Transformation at Burgan Bank, stated “The new ITM service combines the best of both worlds: bringing together the latest innovations in digital banking with the more personalized, interactive and responsive elements of the traditional in-person banking experience.”

“We are fully aware that our customers’ time is valuable and that their fast-paced lives demand seamless and speedy banking solutions that are available to them whenever they need them, and wherever they may be. We also understand that customers might need guidance and support with certain transactions, that is why our ITMs provide an exceptional and integrated in-branch like experience” added Al-Qattan.

The launch of these new ITM supports the expansion plans aimed at bringing Burgan Bank’s services closer to its customers across Kuwait. This also marks a new progression under the Bank’s strategic development plan focused on delivering more innovative digital services in line with customers’ needs and lifestyles.