BlueShore inks deal for Temenos Infinity Engage

By Pavithra R

BlueShore Financial, a credit union in Canada with over 40,000 clients and $6.3 billion in assets under administration has announced signing an agreement with Temenos, the banking software company for Temenos Infinity Engage delivered as SaaS to offer personalized support to the CUs clients over digital channels.

Temenos Infinity Engage is a financial messaging tool that helps build 1:1 relationships between associates & advisors with clients using a mobile messaging app that is familiar and comfortable to users. Temenos Infinity Engage will empower BlueShore’s clients to select their own personal BlueShore Solution Centre associate or to connect digitally to their financial advisor banker, and conduct secured, personalized conversations in order to answer questions and discuss financial plans. 

The solution allows call centre associates to ‘parallel process’ helping multiple clients at the same time as well as allow clients to connect digitally to their financial advisor. 

“It is very important that we uphold the premium brand promise and highly personalized financial experience for our clients during these turbulent times when in-person interactions have been reduced. Being able to connect with your dedicated advisor any time, anywhere, or any place is a level of service not seen in the industry yet. To be agile and respond quickly to the changing environment and the financial needs of our clients is imperative. As part of our digital transformation strategy, the implementation of Temenos Infinity Engage will allow us to humanize the digital client experience and help us coach our clients to financial stability and wellness in the face of uncertainty,” said Fred Cook, CIO, BlueShore Financial.

BlueShore will utilise the agility of the cloud to take advantage of Temenos Infinity Engage and to streamline communication channels to its clients.

BlueShore is a long-standing Temenos customer. Initially, the digital banking solution will be rolled out as a standalone application across BlueShore’s retail and business banking clients to better manage personal relationships in a time when COVID-19 has increased digital banking adoption.

“We are pleased to expand our relationship with BlueShore and to help the team take their organization to the next level. BlueShore recognizes that in order to grow and continue to be successful, you must always push the boundaries of how things have always been done. Temenos Infinity is a unique ‘human digital banking’ platform. With Temenos Infinity Engage, BlueShore can provide the intimacy and engagement its clients love, in a secure, always available, fully digital way. We’re delighted that we can help them increase their agility, resilience, and enhance the customer experience with this latest expansion of the relationship,” said Alexa Guenoun, President, Americas and Global Head of Partners, Temenos.