Bank Jago and Google Cloud team to drive growth for Indonesians

By Gloria Mathias

PT Bank Jago Tbk (Bank Jago), the tech-based bank in Indonesia, and Google Cloud have announced a new, multi-year collaboration to supercharge the bank’s future innovation strategy.

Under this collaboration, Bank Jago and DKatalis, its technology solutions partner, will utilise Google Cloud’s BigQuery and Vertex AI platforms to elevate the customer banking experience, create internal efficiencies, and drive tangible business returns.

Arief Harris, President and Director of Bank Jago, said: “As a tech-based bank, Bank Jago aspires to enhance the growth of millions through life-centric digital financial solutions powered by the latest cloud, data, and AI innovations. Since 2021, we’ve been utilising Google Cloud’s in-country infrastructure and industry-leading services to make banking more accessible and convenient for everyone.”

Bank Jago’s collaboration with Google Cloud allows it to harness the power of generative AI (gen AI) through Vertex AI, seamlessly integrated with BigQuery’s data analytics capabilities. This enables the bank to continuously deliver innovative products, services, and features that address its customers’ evolving needs and expectations.

Kharim Siregar, CEO of DKatalis, added, “Bank Jago and DKatalis have doubled down on our collaboration with Google Cloud, and this is enabling our teams to quickly and securely translate their ideas into innovative solutions. In line with Bank Jago’s aspirations, we’re committed to infusing the latest and most relevant technologies into our digital products and services to deliver even more personalised and intuitive experiences to customers.”

In a regulated industry where trust is paramount, Google Cloud provides Bank Jago with a fully managed environment for agile innovation, along with built-in security, compliance, and governance features.

Bank Jago and DKatalis have used Vertex AI Pipelines to implement a standardised workflow. In the past three months, Bank Jago has leveraged Google’s foundation AI models, accessible via Vertex AI Model Garden, to successfully develop and deploy gen AI applications that optimise operations and enhance customer service.

Mark Micallef, Managing Director, Southeast Asia, Google Cloud, said: “Through its initial collaboration with Google Cloud, Bank Jago has implemented an asset-light, app-based business model to capture the growing demand for digital financial services in Indonesia and drive its positive growth trajectory. Under our new collaboration, it is embracing a platform-based approach to rapidly and responsibly bring enterprise-grade Gen AI solutions to market.”